Senior Manager, Customer Success, Sales & Success - Ads and Amex Offers
About the position
This Senior Manager position is an advertiser-facing subject matter expert responsible for engaging in strategic-level discussions and end-to-end project ownership for Amex Offers engagements. The successful candidate will have experience building and managing a merchant and advertiser pipeline and driving the consultative sales process to identify growth opportunities and effectively develop merchant relationships within their respective portfolio. A strong candidate should be able to leverage business insights to identify new and deepened partnership opportunities and develop strong relationships with senior level marketing, media and advertising contacts. Responsibilities include drafting proposals, working with marketing execution specialists and present robust campaign performance analyses. This role requires focused collaboration both internally and externally across a variety of teams and business partners.
Responsibilities
- Lead strategic partnerships with merchants, with a focus on engaging new partners and driving revenue growth through Amex Offers/Ads
- Build an active pipeline of opportunities and deliver compelling sales proposals to drive merchant advertiser engagement by utilizing consultative selling to assess needs, while leveraging industry & marketplace expertise
- Cultivate a robust network and multi-level C-Suite relationships with merchant advertisers to grow relationships and Amex Offers engagement
- Own end-to-end marketing and insights project planning, delivery, and measurement. Develop and deliver presentations to executives at merchant partners
- Utilize experience in digital and media ad sales to identify and pursue new advertising opportunities, expand the merchant advertiser portfolio, and maximize revenue from Amex Offers/Ads engagements
Requirements
- Strong partner management and/or customer success experience, including a track record of success in nurturing existing relationships with internal and external clients that drive commercial outcomes
- Strategic thinker with a consultative sales approach
- Experience meeting and exceeding sales goals while managing an active pipeline of existing partners
- Strong communication skills and executive presence with the ability to probe/diagnose merchant needs and propose real-time customized solutions across all levels of the organization, internally and externally
- Effective quantitative skills that enable the analysis of data sets and generation of actionable recommendations with measurable value
- Experience translating complex, technical information to a non-technical audience and confidently present to senior management both inside and outside the company
- Strong problem solving, project management, analytical and presentation skills
- Ability to multitask and prioritize across a portfolio of clients and projects, with high attention to detail
- Prior experience in media sales or digital advertising
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
